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BOOST THE PRODUCTIVITY
OF YOUR TECHNICAL DEPARTMENT

Intro video

Vortex is an Facility and Asset Management Software addressed to companies that have a Technical Support department with the main objective of repairing and maintaining equipment, optimizing their service and further organizing their technical department through the proper management of human resources with the use of mobile application.

 

It is an integrated program for managing projects and technical facilities, monitoring asset configuration, managing in-house and on-the-field technicians and for providing in depth statistics per client, technician and project.

BENEFITS
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ECONOMIES
OF SCALE

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CUSTOMER
SATISFACTION

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MAXIMUM
EFFICIENCY

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OVERALL
VIEW

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EFFECTIVE
DECISION MAKING

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EASY
ACCESS 

FUNCTIONALITIES
How Vortex FSM works
USER INTERFACE
USER DASHBOARD CONFIGURATION

Display in one screen of all necessary information required by each user

CUSTOMER SCREEN

Display of customer tab

SITE CREATION SCREEN

Entry of customer sites in map view, contact information, operating hours, task history, contacts and notes

SITE PRODUCT ENTRY SCREEN

Product entry screen per site. Display of product task history, images, contracts, detailed characteristics and specifications

SITE & PRODUCT DISPLAY PER CUSTOMERN

Products & attributes assigned to each site, colour-coded by product category. Customer search based on the site and/or the product

WORK ORDER CREATION SCREEN

Creation of work order to be assigned to a technician. Display of customer data and product information. Selection of technician availability with a warning display when exceeding SLA limits, company operating hours, customer operating hours. Customer and technician notification option via SMS or Email

WORK ORDER DISPLAY SCREEN

Display of assigned appointments by technician and by date. Colour coding per appointment and site display in map view

TECHNICIAN ROUTE MAP

Display of current technician location and route followed

WORK ORDER & TASK LIST

Detailed task list with a colour-coded status for each customer, technician, product & service

TECHNICIAN VISIT FORM SCREEN

Display of the problem description and the steps taken to resolve it. Display of travel start time and task start and end time. Display of spare parts used and services provided during the technician's visit. Display of measurements, internal communications, photographs taken during the visit and expense report

DISPLAY & PRINTING OF THE TECHNICIAN VISIT FORM

Technician Visit Form print option and email delivery to customer. Display in PDF format of all tasks and arrangements for the visit

TECHNICIAN CALENDAR

Daily/weekly/monthly calendar per technician with a colour-coded status indication

STATISTICS & GRAPHS SCREEN & ΓΡΑΦΗΜΑΤΩΝ

Generation of dynamic reports and print lists in real time. Product chart per facility, visit chart for the previous month/quarter/semester/year

STATISTICS & GRAPHS SCREEN

Generation of dynamic reports and print lists in real time. Product chart per facility, visit chart for the previous month/quarter/semester/year

RESPONSE TIME STATUS

Colour-coded display of tasks above and beyond the SLA and detailed information on the Technical Department's response times

TECHNICIAN QUALITY ASSESSMENT

Display of technicians’ score and quality assessment chart

USER LOGIN SCREEN

Login with username and password for authentication

ASSIGNMENTS LIST

Work order status
Distance from destination
Time remaining until completion of the visit

WORK ORDER DETAILS

Site in map view
Problem description
Type of work order

WORK ORDER ACTIONS

Check-in & Check-out
Access to site product list
Access to spare parts
Complete checklists

PRODUCT LIST

New product entry
New attribute entry
New measurement entry

CUSTOMER SIGNATURE

Customer signature for the acceptance of technicians actions

WORK ORDER COMPLETION

Entry of technician actions
Customer signature
Selection of a new work order status

WEB PORTAL CUSTOMER LOGIN

Username and Password required to enter the application

SITE SELECTION SCREEN

Selection of the site (branch) for which a work order will be created

TICKET CREATION SCREEN

Selection of the product for which a ticket will be created. Addition of text and problem description

TICKET HISTORY SCREEN

Display of ticket list with all the necessary information such as Site, Date, Service, Technician, Time Spent, Status. Option to export list to an Excel or PDF file and evaluation of the technician by the customer

WORK ORDER DETAILS SCREEN

Check-in & check-out times, technician checklist during the visit, actions-comments by the technician and photos taken during the appointment

EXTERNAL PARTNERS WEB PORTAL LOGIN

Username and Password required to enter the application

WORK ORDERS FOR IMPLEMENTATION SCREEN

Display of information such as work order status, customer, site, service to be provided, date, time and address. Display of work orders in map view, Manuals display and Save option. Work order accepted or rejected option

WORK ORDER INFORMATION SCREEN PART 1

Entry of date & time of scheduled visit, technician check-in & check-out date & time. Display of technician checklist for implementation during the visit. Activity description and technician comments field. Internal communication (technician-company) description field

WORK ORDER INFORMATION SCREEN PART 2

Job completion sign off by the customer. Save ‘Before and After repair’ images option. Addition/modification of site attributes and products

EXTERNAL PARTNER WORK ORDER CALENDAR

Display of work orders in calendar view including the option to change dates

WORK ORDER LIMIT SELECTION

Limit set by external partners on the number of work orders they can handle per selected time period

INDUSTRIES
THE IDEAL SOFTWARE FOR INDUSTRIES
FACILITY MANAGEMENT
HOME MAINTENANCE
INTERIOR FIT-OUTS
PROPERTY MANAGEMENT
AIR CONDITIONING & HEATING SYSTEMS
SOLAR SYSTEMS
MEP SERVICES
CLEANING SERVICES
ELEVATORS
SECURITY SYSTEMS
IT & NETWORKS
PEST CONTROL SERVICES
TELECOMMUNICATIONS
PRINTING SERVICES
ELECTRICAL EQUIPMENT & SERVICES
MEDICAL EQUIPMENT
AUTOMATION SYSTEMS
CONSTRUCTION SERVICES
FLEET MANAGEMENT - PROOF OF DELIVERY
VENDING MACHINES

Είπαν για εμάς

Tamani Arts Offices Tower, Office# 1923, Business Bay
Dubai-UAE
P.O. Box 24051
T +971 4 554 5149

www.danaos-vortex.ae

Vortex © 2019. All rights Reserved. | Created by Concept Maniax & ARTIFIEDWEB
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